Shipping policy

We proudly offer FREE worldwide shipping via USPS/FEDEX/UPS/DHL!  Please note that we require 3 to 5 working days on average to fulfill your order before dispatching it.  Rest-assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 21 business days.  Please consider any holidays that might impact delivery times.

How Long Does Shipping Take?
Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States/United Kingdom 8-15 days with Standard Shipping
7-10 days with Express Shipping
Canada, Europe 15-20 days with Standard Shipping
7-10 days with Express Shipping
* This doesn’t include our 1-3 business days for processing time.

* A business day is considered every official work day of the week. These are the days between and including Monday through Friday, and do not include public holidays and weekends.

*In case of some situations such as force majeure, customs, holiday, festival, wrong address and so on. The shipping time will be slower than usual. In this case, we cannot control.

Force Majeure, which includes but is not limited to, acts of governments, acts of nature, fire, explosion, typhoon, flood, earthquake, tide, lightning, war, means any event that is beyond the Party’s reasonable control and cannot be prevented with reasonable care.

For Pre-Ordered Or Back-Ordered Items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available.  So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.

Tracking Your Order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package.
Please allow 1 to 3 working days for the tracking information to show.

Do You Provide Tracking Information?
Yes, you will receive an email once your order is shipped that contains your tracking information. If you don’t receive the tracking information within 5 days, please contact us.

My Tracking Says “No InformaTion Available At The Moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to be updated into the online system. If there is still no information on your tracking code within 5 days since you receive it, please contact us.

Will My Items Be Sentin One Package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.